Quick Answer: What Are The Skills Required For Non Voice Process?

What skills are required for BPO jobs?

9 Top Qualities of a Successful Call Center AgentKnowledge Retention.

An agent’s mission is to provide the highest quality support to customers.

Attention to Detail.

Being a call center agent can sometimes be monotonous.




Calm Under Pressure.

Effective Communication Skills.

Speed.More items…•.

What is the work of non voice process?

An organization can use the front office outsourcing for various functions like the customer relations service, sales, and marketing. … While the voice-based BPO is directly engaged with the customers, non-voice BPO work is primarily a back office job.

What is mean by non voice process?

Non Voice BPOs : Non-voice process job involves work in computer & internet like email handling, chat support, messages etc.

What is Non Voice Process salary?

The national average salary for a Non Voice Process is ₹16,873 in India. Filter by location to see Non Voice. Salary estimates are based on 26 salaries submitted anonymously to Glassdoor by Non Voice Process employees….

Is there any growth in non voice process?

Yes, there is. In fact, any job you apply in gives you that opportunity of learning something new, or improving the skills you already have. In non voice processes, you would be able to increase your typing capabilities, attention to details, accuracy, efficiency, ability to meet with deadlines.

What is a chat process?

Definition. Chat Support is a form of synchronous messaging (where the customer and the agent must both be present at the same time to engage in a conversation). … We consider it practically a minimum requirement for businesses that want to offer the best customer experience.

How do you prepare for Non Voice Process?

A non-voice BPO interview is quite similar to a voice one….What steps have you taken to be more successful in your career?How do you work under pressure?Describe your ideal job.What can you offer us?What are your most redeeming qualities?Can you tell us about your biggest failures and how you dealt with them?

Which is better voice or non voice process?

A non-voice BPO interview is quite similar to a voice one. The only difference, of course, is that they will not be testing your voice. … What you do have to worry about is your written English, as many non-voice BPO jobs entail writing emails to customers around the world and also handling live web based chats.

Is call center job difficult?

Monotonous work Call center processes tend to be repetitive, making it difficult for some employees to stay motivated. Low motivation levels have been linked to poor performance, so you’ll have to find a coping mechanism to overcome the monotony. Some agents engage in different social activities, hobbies, and sports.

Is BPO job good or bad?

A job is only as good or bad as the person working on it. … BPO jobs are a good way to upgrade your communication skill, computer operation skills and the likes. Taking a job in a BPO is a good way to gain experience and new skill sets that would definitely help you in the future.

How can I succeed in BPO?

Do remember, resourceful persons hold a special position in BPO companies, as employees, across echelons, rely heavily on them for any help. You should have the right attitude to your work: Your attitude to the work is another important factor that can make or mar your career in BPO.

How do you answer why should we hire you?

Make his job easier by convincing him that:You can do the work and deliver exceptional results.You will fit in beautifully and be a great addition to the team.You possess a combination of skills and experience that make you stand out from the crowd.Hiring you will make him look smart and make his life easier.

What is a non voice account in call center?

There are people who work in a call center environment but do not take calls or taking calls at very minimum amount of time. … These accounts are what we call non-voice account. If the call center agents are the front lines, they’re often called the “back-office” teams.

What is a voice?

noun. the sound or sounds uttered through the mouth of living creatures, especially of human beings in speaking, shouting, singing, etc. the faculty or power of uttering sounds through the mouth by the controlled expulsion of air; speech: to lose one’s voice.