What Do I Do If My Hermes Parcel Is Not Collected?

How much does it cost to send a Hermes parcel?

PricingWeightParcelShop Drop-offCourier Collection0-1kg Medium£3.38£3.811.01-2kg Medium£3.38£3.812.01-5kg£4.69£5.455.01-10kg£6.19£6.553 more rows.

Can’t get in touch with Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

How can I contact Hermes directly?

0800 – 022 22 77.

Can my Hermes parcel be collected?

All we need next is a few details about your parcel. You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

Where does my Hermes Parcel go if not in?

Your friendly courier will leave your parcel in a safe place (if you have one) and the parcel doesn’t need a signature. You can now divert your parcel at any point in your parcels journey to your chosen safe place or a neighbour.

How do I cancel my Hermes parcel collection?

You can cancel your order online any time before 10pm on the same day you placed the order. Just login to your Hermes account, choose your parcel in the ‘active’ section of your account and click ‘cancel’. If you want to cancel after 10pm on the day you’ve placed your order, you’ll need to get in touch.

How do I complain to Hermes UK?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

Is Hermes return free?

Most items can be returned to us in-store, sent back to us free-of-charge using the Hermes delivery service or can be sent back using a postal service that you’ve paid for.

How do I send a Hermes parcel?

Book a courier online or drop your parcel at one of our local ParcelShops or lockers. Track your parcels and tell us where to leave them. If it’s not quite right you can return your parcel quickly and easily with Hermes.

What happens if Hermes Cannot deliver 3 times?

We will make 3 attempts to deliver any Parcel and may destroy any Parcel if you do not tell us what to do with it after 3 failed attempts.

What happens if Hermes don’t collect parcel?

You won’t be able to collect your parcel from your local ParcelShop or Depot, but your courier will make three attempts to deliver your parcel. If you don’t think you’ll be in for the next attempt you can divert your parcel to let your courier to deliver your parcel to a safe place or a neighbour.

Can you actually speak to someone at Hermes?

Get in touch with Hermes by phone To speak to Hermes on the phone, call 0330 333 6556. Call connection service, Calls cost 7p per minute plus your standard network charge. … When somebody answers your call, you can get assistance with your own delivery.